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Pick Up & Delivery Order

A pick-up and delivery order is one in which we collect and deliver laundry from the customer’s home, work or requested location.

Customers also have the option of a one-way service i.e.:

  • Customer drops off at our facility / We deliver the laundry back to their location
  • We pick up the laundry from customer’s location / Customer comes to our store to retrieve their clean laundry

These two one-way services are also considered Pick Up & Delivery orders.

Our pick-up and delivery billing has the same per pound rate as a drop off order.

The main difference is that there are three billing bands.

Small Order

A small order includes up to 14lbs of processed laundry. This means that any laundry order of 14lbs or less of mixed residential laundry will have the same price which at the time of writing this is $39.99+HST.

Medium Order

A medium order is any laundry order of 20lbs or less of mixed residential laundry. For example, if the order weighs a total of 18lbs the customer will be paying for a Medium Order.

Large Bulk Order

Any order over 20lbs of mixed residential laundry is charged at our usual per pound rate. No additional fees within our delivery area.

Combination of Mixed Residential Laundry and Specialty Items

It is not uncommon to receive laundry that contains both general weighed laundry (shirts, pants, underwear, sheets, towels etc) and specialty items (comforters, parkas, pillows etc).

In this instance we bill as follows:

The greater of Small Order charges or Rate Per Pound + Specialty Item

For example;

Pick-up and Delivery Order Scenario 1

  • 5lbs of mixed residential laundry – 5 x $2.75/lbs = $13.75
  • 1 pillow – $12.00

Rate Per Pound + Specialty Item total = $25.75 which is less than Small Order fee of $39.99.

Therefore the customer will pay $39.99+HST

Pick-up and Delivery Order Scenario 2

  • 15lbs of mixed residential laundry – 15 x $2.75/lbs = $41.25
  • 2 Comforters – 2 x $30 = $60.00

Rate Per Pound + Specialty Item total = $101.25

Therefore the customer will pay $101.25+HST as it is greater than the Small Order fee.

We offer free pick up and delivery within a 5km radius.

That means that we charge the same per pound rate to anyone whose location is within 5km of our facility.

For distances greater than 5km see Delivery Fee [Greater than 5km].

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